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"Now that we have been using ChilliDB for a week, each day proves how right our decision was. Our CRM (ChilliDB) is going to become so much more efficient and useful" Graeme Berry - Team Leader Practice Capacity, PivotWest
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Business Tools:
Business Process Tools
Business Process Management, Workflow & Colaboration

"Streamlining cross-company processes is the next great frontier... where this decades productivity wars will be fought." - Michael Hammer, management guru, as quoted in Harvard Business Review

Business Process Management & Workflow

Your employees carry out many processes day-to-day that make your business flow. Are these efficient? Proactive? Is the ball being dropped? How do you know? What would it mean to your organisation if your system raised flags to the right people when the ball was dropped or a delay occurred? How much would this save?

Managing processes efficiently and understanding how they interact is critical to the success of your organisation. Our workflow specialists build solutions that focus on a process-oriented model. Our process model is designed to help all people involved better understand corporate goals, company output, and the individual's role in it making it all happen.

We build and maintain strong relationships with our clients and work as a team to ensure that all available knowledge is used in the model.

Organisation can appear to be functioning normally, however on deeper investigation problems, bottlenecks and inefficiencies are found. We look to identify potential problems in the business process and suggest improvements.

Processes can cover:

  • Procurement
  • Product development
  • Production
  • Order delivery
  • Distribution
  • Customer support

We achieve increases in performance, competitiveness, and output quality for our private and government clients by studying current processes, automating business processes, and designing solutions that maximise ROI.

We help you achieve:

  • Reduced lead times
  • Decreased costs
  • Improved internal efficiency
  • Improved overall quality
  • Increased customer and employee satisfaction

Our collaboration solutions focus on bringing people together. We use tools that focus on allowing collaborators to communicate anytime, from anywhere to any place. People in different parts of a building, states, countries, or continents can exchange information, collaborate on shared documents, exchange ideas, or discuss issues.

Collaboration solutions can include:

  • Discussion groups, eg moderated/unmoderated discussion areas for posing questions and/or making comments, suggestions, and connections.
  • Data collection and organisation activities, eg databases and search engines to organise and retrieve data.
  • Sharing Documents, eg displaying or simultaneously access to documents (collaboration) online and discuss the contents via email, videoconference, or chat, with annotation systems to comment on shared documents and editing tools to co-edit documents online.
  • Synchronous communication, eg Internet "chat" and videoconferencing.
  • Online Courses, eg online courses or workshops which can incorporate discussion boards and synchronous communication.

Using collaborative methods and tools can shorten your project schedules and improve overall results.


Contact us to help you increase inter and intra-organisational efficiency and communication. Telephone +61 7 3236 5588 or email us today.

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