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"Our customer say that ChilliDB for Divisions has improved our service quality and cohesion between Divisions programs" Robert Trethewey - Information Management Officer, GPpartners
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Guaranteed levels of service


Polymorphic doesn't view itself as simply another vendor, but rather as a partner in the on-going effort to improve your IT environment. We are part of the team and being part of the team means being held accountable for our work. We expect it of our employees and we hope that you expect it of us.

That is why we provide guarantees in all our service levels. It is that simple. The question you should ask is why all your vendors don't offer you the same kind of guarantees. We are confident in our service, confident in our employees, and confident in our ability to provide you with superior service.

Through our Service Level Agreements, Polymorphic Solutions Pty Ltd guarantees the performance of critical areas including:

  • Database Availability
  • Backup and Recoverability
  • Problem Management
  • Change Management
  • Quality Management
  • Proactive Database Monitoring
  • Monthly Reporting
  • Customer Defined Service Levels                                  
    Tailored to Meet Specific Needs

Ask us how we can help you to lower your Database Administration costs whilst keeping your Mission Critical Databases at their utmost proficiency.

Contact us to find out how a database support agreement can be tailored to meet your needs. Telephone +61 7 3236 5588 or email us today.

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